Returns & Exchanges

At Xerjoff, we strive for your complete satisfaction with our luxury fragrances; however, if you are not entirely pleased, you may return unopened and unused products within 14 days of delivery. Please ensure all original security seals and packaging remain intact to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our dedicated Customer Care team via the online portal or email to request a Return Merchandise Authorization (RMA) number within the 14-day window.

2

Prepare the Package

Carefully place the item in its original presentation box and shipping carton, ensuring the product is secure to prevent damage during transit.

3

Ship to Xerjoff

Affix the provided return label to your package and drop it off at an authorized courier location, keeping your tracking receipt for verification.

4

Quality Inspection & Refund

Once our artisans verify the condition of the returned fragrance, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing